Privacy Policy

Last updated: January 5, 2026

Chinhh operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a thoughtfully curated shopping experience (the “Services”). Chinhh is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment method details, transaction confirmations, and payment-related information (processed securely via third-party payment providers)

  • Account information including login credentials, preferences, and settings (if customer accounts are enabled)

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications with us including customer support queries, WhatsApp messages, emails, or other correspondence

  • Device information including IP address, browser type, device identifiers, and network information

  • Usage information including how you navigate and interact with our website and Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, contact us, subscribe to communications, or otherwise provide information

  • Automatically, through your use of the Services, cookies, and similar technologies

  • From service providers, such as payment gateways, shipping partners, analytics providers, and technology partners

  • From third parties, including marketing or business partners, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Customising, and Improving Services: To process orders, manage payments, arrange shipping, handle returns or exchanges, maintain accounts, provide customer support, and improve your overall shopping experience.

Marketing and Communication: To send you updates, promotions, and information about our products or services through email, WhatsApp, or other communication channels, where permitted. You may opt out of marketing communications at any time.

Security and Fraud Prevention: To verify transactions, protect against fraud, secure payments, safeguard accounts, and ensure the integrity of our Services.

Legal and Compliance: To comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and the rights of our customers.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify, payment gateways, shipping partners, and other service providers who perform services on our behalf

  • To marketing and business partners to support advertising and promotional activities, in accordance with their privacy policies

  • When you direct or consent to such disclosure, such as for delivery or social media integrations

  • In connection with business transactions, legal obligations, or to protect the rights, safety, and property of Chinhh and its customers

Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes personal information to help us operate and improve our store. Information you submit through the Services may be shared with Shopify and its partners, including those located outside your country of residence.

To learn more about how Shopify uses personal information and your rights, you may visit: https://privacy.shopify.com

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such third-party sites. We encourage you to review their privacy policies before sharing personal information.

Children’s Data

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Information

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access or request information about the personal data we hold

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request portability of your data

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may verify your identity before processing requests.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on lawful transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at: Email: hello@chinhh.in